Senior DevOps Engineer
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Deployment Engineer
Tantalus Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloudLinuxOracleSFDCShell ScriptingTCP/IPUnixVMware
About the role
- Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces
- Upgrade and patch TUNet software on customer systems
- Configure and maintain billing exports
- Provide periodic support to supervise or monitor the introduction of new products in the field
- Review and prioritize open cases, escalating as required
- Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation
- Perform miscellaneous scripting tasks periodically
- Travel to customer sites may be required for support work and/or personal training
- Participate in an after-hours support call program approximately 2 weeks/quarter
- Perform other duties as assigned
Requirements
- Diploma in information technology or higher
- 4+ years of experience in a customer service or technical support role
- Must understand Oracle database architecture, data modeling and design principles
- Must be familiar with basic database administration tasks such as backup and recovery
- Experience with Unix/Linux command line and shell scripting, primarily Bash
- Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall
- Virtual Machine/Environment experience (VMWare ESXi, HyperV)
- Cloud hosting experience (Oracle Cloud Infrastructure, AWS, etc.)
- Experience in the development, maintenance and updating of in-house automation tooling is an asset
- Knowledge and previous experience with a support ticket/issue reporting system is an asset
- Knowledge and experience with Salesforce.com is an asset
- Experience working to analyze, troubleshoot, debug, investigate, and to present the results
Benefits
- medical, dental and vision plans
- healthcare and dependent care flexible spending accounts
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle database architecturedata modelingLinuxUnixBash scriptingIP networkingTCP/IPVMWare ESXiHyperVAWS
Soft skills
customer servicetechnical supportproblem solvingcollaborationprocess improvementdocumentationcommunicationprioritizationescalationtraining
Certifications
Diploma in information technology
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