Support Engineer

• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces
• Upgrade and patch TUNet software on customer systems
• Configure and maintain billing exports
• Provide periodic support to supervise or monitor the introduction of new products in the field
• Review and prioritize open cases, escalating as required
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation
• Perform miscellaneous scripting tasks periodically
• Travel to customer sites may be required for support work, along with occasional travel for training
• Participate in an after-hours support call program approximately 2 weeks/quarter
• Perform other duties as assigned

Technical Support Specialist

Client Support Technician

L2 Software Support Engineer

Operations Support Engineer

Application Support Analyst – Mainframe

Technical Support Engineer – Infrastructure & Cloud