Tanium

Enterprise Services Engineer

Tanium

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

Python

About the role

  • Work closely with our customers to:
  • Operationalise, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
  • Solve customer support cases
  • Conduct regular health-checks on assigned accounts & work with account team on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with SE’s and CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

Requirements

  • Security Clearance: NV1 or higher
  • BA/BS or equivalent experience required
  • 5+ years of experience in IT/Consulting
  • 5+ years of experience in Systems Administration/Engineering
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Working in or with federal government agencies a plus
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable, ordered piece parts
  • Ability to convey problem statement and plan of attack to others
Benefits
  • 5 days set aside as volunteer time off (VTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
TaniumSystems AdministrationSystems EngineeringEndpoint SecurityEndpoint SupportIncident ResponseSystems ManagementSoftware EngineeringUtility ScriptingTroubleshooting
Soft skills
verbal communicationwritten communicationcritical thinkingproblem-solvingarticulationcollaborationcustomer supportdocumentationstrategic thinkinganalytical skills
Certifications
Security Clearance NV1 or higherBA/BS or equivalent experience