Senior Manager, Customer Advocacy
Tanium
full-time
Posted on:
Location Type: Hybrid
Location: Addison • California, North Carolina, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $265,000 per year
Job Level
Senior
About the role
- Own and manage key elements of the customer reference program
- Partner closely with Customer Success, Sales, and Customer Experience teams
- Innovate and manage an enticing advocacy program
- Harness the power of our customer network
- Cultivate a vibrant community of advocates
- Collaborate closely with cross-functional teams
- Empower customers to become true champions of our brand
- Drive forward-thinking initiatives
- Track, measure, and report program performance
Requirements
- 5-7 years of experience
- Proven track record of connecting with individuals and fostering meaningful relationships
- Exceptional communication skills
- Passion for customer experience
- Demonstrated ability to design, launch, and scale advocacy or influencer programs
- Experience working with executive leadership and senior stakeholders
- Proven ability to mentor, develop, and empower junior teammates
- Experience leveraging AI or cutting-edge technologies
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advocacy program designprogram performance measurementinfluencer program scaling
Soft skills
communication skillsrelationship buildingmentoringteam empowermentcollaborationinnovationcustomer advocacy