Enterprise Services Engineer
Tanium
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $245,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Python
About the role
- Work closely with our customers to operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
- Identify opportunities for our customers to get greater value from the Tanium platform
- Consistently and cogently address our customers’ needs through astute verbal and written communication skills
- Identify and rapidly assign tier 3 support cases to Technical Support Engineers
- Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
- Contribute to and track activity, after action, root cause and daily status reports
- Document best practices and Play Book entries
- Work closely with CSMs on improving Tanium operational status within key accounts
- Provide technical direction to customer IT support staff
Requirements
- BA/BS or equivalent experience required
- 5+ years of experience in IT/Consulting
- 5+ years of experience in Systems Administration/Engineering
- Hands-on Tanium experience a major plus
- Strong troubleshooting skills
- Ability to articulate and communicate
- Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident Response/Vulnerability Management
- Systems Management
- Systems Administration
- Software Engineering
- Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
- Demonstrated critical thinking skills
- Ability to break a problem down into manageable, ordered piece parts
- Ability to convey problem statement and plan of attack to others.
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TaniumSystems AdministrationSystems EngineeringEndpoint SecurityEndpoint SupportIncident ResponseVulnerability ManagementSoftware EngineeringUtility ScriptingTroubleshooting
Soft skills
verbal communicationwritten communicationcritical thinkingproblem-solvingarticulationcustomer serviceteam collaborationdocumentationstrategic planningactivity tracking
Certifications
BABS