Administration

• Administration and management of M365, SharePoint, Slack, Exchange Online, Teams, and Entra ensuring optimal performance and availability
• Manage user accounts, permissions, and access controls across platforms to ensure security and compliance
• Manage and secure Enterprise Apps and App Registrations
• Implement monitoring and maintenance processes to proactively identify and resolve issues
• Maintain comprehensive documentation of system configurations, processes, and procedures
• Implement and enforce security measures to protect sensitive data and ensure compliance
• Ensure systems adhere to legal, regulatory, and internal compliance requirements
• Participate in incident response efforts related to collaboration systems, including investigation, mitigation, and reporting of security incidents
• Provide technical support and assistance to end-users for M365 and Slack
• Develop and deliver training programs to educate employees on collaboration tools
• Stay informed of Microsoft changes to the M365 stack and take proactive action
• Stay up-to-date with industry trends and best practices and identify opportunities for improvement
• Work closely with IT teams, business units, and stakeholders to align collaboration solutions with business objectives
• Manage relationships with vendors and service providers to ensure timely support and resolution
• Communicate technical concepts to non-technical stakeholders to foster collaboration

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