Principal Technical Consultant, ServiceNow
Crossfuze
JavaScriptServiceNowTCP/IP
ServiceNow Product Owner
Tanium
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $335,000 per year
Job Level
SeniorLead
Tech Stack
AngularBootstrapITSMJavaScriptServiceNow
About the role
- Design, develop, and implement ServiceNow solutions using best practices and standards.
- Design, develop, and maintain Customer Community and Knowledge base
- Mentor administrators and provide technical oversight and direction.
- Work with business analysts and stakeholders to understand their business processes and requirements and translate them into technical specifications.
- Create and test custom applications, integrations, workflows, and scripts using ServiceNow platform tools and technologies.
- Debug and troubleshoot issues and perform root cause analysis and resolution.
- Document and maintain technical design, configuration, and code artifacts.
- Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation.
Requirements
- Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent work experience
- At least 8-10 years of experience in ServiceNow development and administration
- At least 2 years of experience in ServiceNow technical architecture and design in CSM and TPSM
- CIS-CSM (Certified Implementation Specialist - Customer Service Management)
- Experience configuring and managing Service Bridge
- ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
- Strong knowledge of ServiceNow platform tools and technologies, such as CSM, Service Bridge, Employee Center, Communities, Flow Designer, IntegrationHub, Scripting, REST APIs, etc.
- Proficient in web development languages and frameworks, such as HTML, CSS, JavaScript, Angular, Bootstrap, etc.
- Excellent communication, collaboration, and problem-solving skills
- Ability to work independently and as part of a team
- Experience in Agile methodology and tools, such as Scrum, Jira, etc.
- Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities
- Experience in IT Operations Management and/or IT Business Management domains is a plus
Benefits
- Medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentServiceNow administrationServiceNow technical architectureCSMTPSMweb developmentHTMLCSSJavaScriptREST APIs
Soft skills
communicationcollaborationproblem-solvingmentoringindependenceteamwork
Certifications
CIS-CSMCertified Application Developer (CAD)Certified System Administrator (CSA)
