Tangoe

Client Account Executive

Tangoe

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Job Level

SeniorLead

About the role

  • Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
  • Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends.
  • Identify products and pricing offerings that meet customer needs and business objectives
  • Analyze and understand contractual language to ensure operational delivery and compliance.
  • Account retention through the development of strong relationships with key client decision makers and users.
  • Mitigate churn.
  • Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level.
  • Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner
  • Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately.
  • Own the contract and contract renewal process on existing clients
  • Work closely with the project team to maintain a continuous knowledge of customer contracted services.
  • Identify potential issues and/or opportunities related to the project
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client

Requirements

  • Bachelor's Degree in Business or related field or work equivalent
  • 7+ years of experience in high performance sales organizations
  • Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability
  • Ability to communicate with Sr. Management &/or C-Level Executive customer contacts
  • Track record of closing sales and achieving quarterly sales quotas
  • 5+ years in Telecommunications Expense Management ideal
  • Proficient in Microsoft Office Products (Outlook, Excel, PPT, Word etc.)
Benefits
  • A competitive salary, along with a whole stack of other benefits too!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract compliancesales closingup-sellingTelecommunications Expense Management
Soft Skills
relationship developmentcommunicationclient satisfactionproblem-solvingprofessionalism