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About the role
Key responsibilities & impact- Own AI product areas within Tango's intelligence layer: define what to build, write acceptance criteria including accuracy thresholds and human-in-the-loop requirements, and ship features with the AI Engineering team.
- Partner with AI Engineering as a peer. Earn credibility through product judgment and evaluation standards.
- Design trust surfaces for enterprise customers: confidence disclosure, citation standards, audit trails, and explainability are product decisions you own.
- Run discovery with enterprise customers through design partner conversations, usage data analysis, and competitive landscape tracking.
- Frame AI investment in customer outcome terms: retention impact, expansion signal, time-to-value.
- Define enterprise-grade AI guardrails: confidence thresholds, latency requirements, and human-in-the-loop triggers appropriate for customers with compliance obligations.
- Continuously evolve organizational and engineering practices to support and grow the Tango intelligence layer.
Requirements
What you’ll need- 5+ years in product management with shipped and validated AI or ML features in a B2B SaaS environment
- Proven ability to partner with AI Engineering as a peer; earns technical credibility through product judgment; understands model behavior well enough to write meaningful acceptance criteria and constraints.
- Track record of defining "ready to ship" before Engineering starts building.
- Comfortable operating within a team where a director sets the platform strategy while you own full product area decisions and execution.
- Fluent in LLM-specific product patterns: RAG, evaluation frameworks, prompt versioning, latency/cost trade-offs, and human-in-the-loop design.
- Experience designing enterprise trust surfaces: confidence disclosure, citation standards, explainability, and audit trails for users with compliance obligations.
- Bachelor's degree in Computer Science, Engineering, Data Science, or a related field, or equivalent experience.
Benefits
Comp & perks- Comprehensive Benefits Including health, dental, and vision insurance
- 401(k) plan with company match
- generous paid time off to support your well-being
- Flexible Work Environment Whether remote, hybrid, or in-office
- Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI product managementML featuresacceptance criteriahuman-in-the-loop designenterprise trust surfacesconfidence thresholdslatency requirementsevaluation frameworksprompt versioningB2B SaaS
Soft Skills
product judgmenttechnical credibilitycollaborationcommunicationdecision-makingcustomer engagementanalytical thinkingstrategic thinkingadaptabilityleadership