Customer Sales Support Specialist, Bilingual – French/English

Tandem Diabetes Care

Customer Sales Support Specialist at Tandem Diabetes Care providing remote sales support for diabetes products. Managing leads, customer inquiries, and insurance processes remotely.

Posted 6/12/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$50,900 - CA$63,450 per yearWebsite

About the role

Key responsibilities & impact

Responsible for proactively contacting leads, responding to inquiries, placing sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generating new business from remote geographic areas.
Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process.
Responsible for managing the insurance verification processes for Tandem Diabetes Care within an assigned region.
Collects patient information data and documentation for rapid authorization of payment from the insured’s health insurance and government funded plans.
Understands customers’ underlying needs or issues and provides information regarding products & services.
Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills and product knowledge.
Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators.
Manage incoming queue calls. Must be flexible to interchange the inside sales and insurance verification responsibilities based on business need quarter to quarter.

Requirements

What you’ll need

Bilingual English/French required.
Knowledge of Type 1 diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
Ability to converse in insurance language routinely utilized by the health insurance industry.
Knowledge of individual health plan insurances practices.
Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information.
Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems.
Minimum certifications/educational level: Bachelor’s Degree or equivalent combination of education and applicable job experience.
Minimum experience: 1 year recent experience interfacing with customers in a sales support role including a combination of: Experience in field sales or telesales experience in medical device, technology or similar field. Experience documenting calls by typing on a keyboard while speaking to a customer on the phone. Experience in patient diabetes education. Experience and knowledge of diabetes is preferred.

Benefits

Comp & perks

Equipment for the role will be provided
Training will occur remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales supportinsurance verificationcustomer relationship managementpatient educationdocumentationdata collectionauthorization of paymentbilingual communicationknowledge of diabetes therapiesknowledge of durable medical equipment policies

Soft Skills

effective communicationpersuasionproblem-solvingcustomer retentionflexibilitygoal-orientedassertivenessevaluating informationpresenting informationinterpersonal skills

Certifications

Bachelor’s Degree