Care Coordinator – Home Care Operations

Tandem Diabetes Care

Care Coordinator supporting Continuous Care service line at Tandem Care Inc. Managing caregiver schedules and client relations in a fully remote setting.

Posted 6/11/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families
Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible
Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time
Coordinate replacement coverage quickly while maintaining a positive client experience
Match caregivers to clients based on personality, skillset, availability, and family preferences
Conduct client onboarding calls and prepare caregivers thoroughly for new assignments
Coach caregivers on client-specific expectations, care plans, and performance concerns
Manage client concerns, complaints, and service recovery situations with professionalism and urgency
Proactively check in with families to identify changes in needs before they become larger problems
Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand
Review caregiver visit notes and identify trends, gaps, or opportunities for improvement
Document all communication, schedule changes, client updates, and action items accurately and consistently
Think critically and make judgment calls independently while escalating concerns appropriately

Requirements

What you’ll need

2+ years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency
Direct experience staffing ongoing caregiving cases and managing caregiver schedules
Experience handling caregiver call-outs and urgent service recovery situations
Strong working knowledge of caregiver-client matching principles
Exceptional communication skills across phone, email, and internal systems
Ability to work independently in a fully remote environment
Bachelor's degree preferred but not required

Benefits

Comp & perks

Comprehensive benefits (medical, dental, vision)
401(k) with company match
Paid time off
Fully remote position with a collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

care coordinationstaffingschedulingclient servicesoperationscaregiver-client matchingservice recoverydocumentationtrend analysis

Soft Skills

communicationcritical thinkingindependenceproblem-solvingprofessionalismurgencycollaborationcoaching

Certifications

Bachelor's degree