Salary
💰 $80,000 - $140,000 per year
About the role
- Own relationships with key provider organizations — serving as the strategic point of contact for adoption, engagement, and growth.
- Analyze account performance data (activation, usage, retention) and translate insights into concrete priorities.
- Develop and execute expansion strategies within existing accounts — including new specialties, workflows, and service lines.
- Drive onboarding and workflow design conversations with providers, staff, and clinical users.
- Identify opportunities to improve product fit or service delivery — and collaborate with product, ops, and engineering to build the right solutions.
- Play a direct role in informing roadmap and strategic decisions based on patterns observed across accounts.
- Help shape Tandem’s provider-facing growth motion — including how we scale across new markets and clinical categories.
Requirements
- 1-4 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership.
- Strong sense of user empathy, especially for providers and staff (familiarity with healthcare workflows, provider practices, or EHRs is a big plus).
- Comfort with ambiguity and context switching; ability to roll up your sleeves and figure things out fast.
- Strong written and verbal communication skills.
- Track record of moving quickly, finding shortcuts, and delivering on goals.
- Low-ego, hungry to learn, high-autonomy and ownership mindset.
- Must be able to work full-time in person in New York City.