Ecommerce

• Manage daily logistics functions including inbound shipments, order fulfilment, outbound shipping, and reverse logistics.
• Ensure fast, accurate, and cost-effective delivery solutions across direct-to-consumer (DTC) channels.
• Implement and monitor logistics KPIs including order accuracy, delivery times, and return rates.
• Oversee relationships with third-party logistics (3PL) partners and shipping carriers to ensure high performance and scalability.
• Evaluate and negotiate service contracts and carrier rates to optimize cost and delivery timelines.
• Troubleshoot delivery issues and proactively manage service disruptions.
• Coordinate with warehouse teams or outsourced fulfilment centres to ensure timely and accurate order processing.
• Drive inventory accuracy and minimize shrinkage through improved processes and audits.
• Implement best practices in warehouse layout, pick/pack operations, and shipping workflows.
• Utilize WMS, TMS, and eCommerce platforms (e.g., Shopify, Amazon, ERP systems) to streamline logistics operations.
• Identify process inefficiencies and recommend technology-based solutions to improve scalability and performance.
• Track and report logistics KPIs to support data-driven decision-making.
• Analyse shipping costs, delivery performance, and operational metrics to identify improvement opportunities.
• Collaborate with finance, operations, and customer service teams to align logistics with company goals.

ECommerce Logistics Solutions Specialist

E-commerce Product Content Specialist, French