Customer Support

• Establish, maintain, train and evolve the customer facing processes in use at GoFor to provide customers with excellent customer experience
• Establish, maintain, train and evolve the sales processes in use at GoFor to enable sales team productivity and accurate forecasting
• Establish, maintain, train and evolve the operations processes in use at GoFor to enable operations team productivity
• Create a method to detect patterns in sales and operations behaviour or performance
• Maintain an accurate and current monthly set of dashboards that present the overall health of the Company
• Work with sales and operations leadership to develop organizational and support of individual goals
• Manage several complex projects simultaneously that involve technology implementation and adoption along with business process changes
• Provide strong leadership by promoting the mission and values of the organization both internally and externally

Customer Service Director

Senior Computer Support Specialist

Sales and Customer Service Representative