Tamba Solutions - GoForHR

Bilingual

• Operate a 20–26 foot truck in accordance with traffic laws and company policies.
• Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations.
• Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation.
• Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal.
• Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality.
• Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals.
• Remove doors or doorways as needed to complete safe and damage-free entry.
• Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance.
• Immediately report equipment or app issues to supervisors.
• Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage.
• Maintain the cleanliness of the truck and report maintenance issues as needed.
• Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances.
• Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents.
• Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims.
• Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation.
• Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores.
• Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times.
• Maintain a professional appearance and behaviour in line with company standards.
• Perform other duties and special projects as assigned.

Appliance Delivery Driver, Bilingual