Lead the Accounts Receivable (AR) function to optimize processes, and ensure accurate, timely billing and collections.
Drive AR strategy, controls, and continuous improvement by establishing performance standards, implementing scalable processes and systems enhancements, and partnering cross-functionally to improve customer experience and enterprise outcomes.
Provide strategic and operational leadership for the AR function, aligning AR priorities.
Develop and execute AR operating plans, including departmental goals, KPIs, staffing models, and continuous improvement roadmaps.
Oversee end-to-end AR processes including invoicing, cash application, customer account management, dispute resolution, and collections.
Ensure receivables are updated accurately by directing billing cycles, and bank remittance/cash application activities.
Set collection strategies and escalation paths; manage resolution of significant, complex billing, contract, service, or pricing disputes.
Direct customer outreach strategies to reduce past due balances, negotiate payment arrangements, and resolve conflicts while protecting customer relationships.
Maintain strong internal and external relationships to support timely resolution of issues impacting cash collection.
Ensure strong internal controls and compliance with accounting policies; maintain financial security and confidentiality of records.
Oversee monthly close activities related to AR, including reconciliations, ledger accuracy, and reporting integrity.
Design, implement, and standardize business processes to increase efficiency, enhance productivity, and improve the customer experience.
Collaborate with cross-functional teams identify root causes of errors and implement sustainable solutions.
Identify system improvement opportunities (ERP/billing tools/automation) and support implementation, testing, training, and adoption.
Produce and present AR performance reporting (e.g., aging, DSO, collections effectiveness, dispute trends, unapplied cash) for leadership review.
Implement quality management and measurement programs to drive consistent execution and outcomes across the team.
Lead, coach, and develop a high-performing, service-oriented AR team.
Manage personnel-related matters including hiring support, performance management, goal setting, development planning, and administrative documentation.
Build and sustain a positive, open work environment focused on disciplined execution, accountability, and continuous improvement.
Lead AR readiness for internal and external audits; ensure documentation, controls evidence, and issue remediation are completed timely.
Ensure team adherence to company policies, safety standards, and required work rules.
Work non-traditional hours as needed to support close, escalations, or time-sensitive initiatives.

Requirements

Bachelor’s degree from an accredited institution in Accounting, Finance, Business Administration, or a related discipline (or equivalent business-related experience).
Minimum of 6+ years progressive Accounts Receivable experience, including ownership of core AR processes (billing, cash application, collections, dispute management).
Minimum of 3+ years experience leading people and/or leading AR teams, including coaching and performance management.
Demonstrated experience improving AR performance through process redesign, controls enhancement, and cross-functional collaboration.
Intermediate proficiency in MS Office (Excel, Word, PowerPoint, Outlook; Access a plus). Advanced Excel skills preferred for analysis and reporting.
Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).

Benefits

Industry competitive pay
Health insurance package options that include Flexible Spending & Health Savings Accounts
Infertility Coverage
Parental Leave
401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
Wellness Programs and Mental Health Resources
Employer-paid life insurance, short-term disability, and long-term disability coverage
Critical Illness & Accident Insurance
Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
Identity theft protection
Annual discretionary bonus
Generous Tuition Reimbursement Program
Company-paid holidays and floating holidays
Company vehicle (if applicable)
Employee discounts; vehicles, tires, cellular plans, and more
Networking and employee engagement events
Personal development to grow your career with us based on your strengths and interests

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Accounts Receivablebillingcash applicationcollectionsdispute managementprocess redesigncontrols enhancementKPI developmentfinancial reportingperformance measurement

Soft Skills

leadershipcoachingperformance managementcross-functional collaborationcustomer relationship managementproblem-solvingcommunicationteam developmentstrategic planningcontinuous improvement

Certifications

Bachelor’s degree in AccountingBachelor’s degree in FinanceBachelor’s degree in Business Administration