Tallgrass Freight Company

IT Customer Support IV

Tallgrass Freight Company

full-time

Posted on:

Location Type: Hybrid

Location: Lakewood • Colorado • 🇺🇸 United States

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Salary

💰 $74,000 - $106,000 per year

Job Level

SeniorLead

About the role

  • Provides support to end users for computer, application, system, device, access and hardware issues.
  • Identifies, researches and resolves the most complex technical problems.
  • Responds to telephone, email and online requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • Coordinates with other teams or specialists to resolve an issue.
  • May be responsible for the resolution of escalated issues of higher difficulty.
  • May train, coach or assist less experienced team members.
  • Typically reports to a supervisor or manager.
  • Works independently within established procedures associated with the specific job function.

Requirements

  • Minimum of eight (8) years overall IT infrastructure experience.
  • Strong leadership skills with proven ability to motivate great teams.
  • Must be customer service oriented.
  • The analytical thinker can utilize a functional understanding of the various components of systems in conjunction with technical knowledge to identify effective and efficient problem resolutions.
  • Excellent organizational, time management, presentation and communication skills; must communicate effectively with all levels of company personnel.
  • Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected.
  • Ability to multitask effectively and meet deadlines.
  • Advanced knowledge of and proficiency in PC configurations, currently supported versions of Microsoft Windows, Active Directory, Group Policy, and PC software including, Microsoft Office and Microsoft Office 365 applications that may include but are not limited to Visio, Excel, Word, Access, PowerPoint, SharePoint, Skype for Business and Outlook.
  • Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing.
  • Experience in effectively communicating business and technical issues to both technical and non-technical audiences.
  • Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level.
  • Use time effectively and efficiently.
Benefits
  • Industry competitive pay
  • Health insurance package options that include Flexible Spending & Health Savings Accounts
  • Infertility Coverage
  • Parental Leave
  • 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
  • Wellness Programs and Mental Health Resources
  • Employer-paid life insurance, short-term disability, and long-term disability coverage
  • Critical Illness & Accident Insurance
  • Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
  • Identity theft protection
  • Annual discretionary bonus
  • Generous Tuition Reimbursement Program
  • Company-paid holidays and floating holidays
  • Company vehicle (if applicable)
  • Employee discounts; vehicles, tires, cellular plans, and more
  • Networking and employee engagement events
  • Personal development to grow your career with us based on your strengths and interests

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT infrastructuretechnical problem resolutionPC configurationsMicrosoft WindowsActive DirectoryGroup PolicyMicrosoft OfficeMicrosoft Office 365VisioSharePoint
Soft skills
leadershipcustomer service orientationanalytical thinkingorganizational skillstime managementpresentation skillscommunication skillsinterpersonal skillsmultitaskingteam collaboration