Associate Account Manager

Talkspace

Associate Account Manager managing client relationships and collaborating with internal teams at Talkspace. Ensuring customer satisfaction and driving account growth for mental healthcare services.

Posted 7/28/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships and driving business growth in the mental health sector. Proficient in utilizing CRM software and data-driven decision-making to enhance client engagement and satisfaction.

Highest-signal resume keywords

Account ManagementClient SuccessCRM Software ExperienceProject ManagementB2B2C Mental Health Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessProject ManagementData-Driven Decision-MakingSales Growth Strategies

Soft Skills

Excellent CommunicationInterpersonal SkillsEmpathyProactive Problem SolvingSelf-Motivation

Tools & Technologies

SalesforceHubSpot

Industry Keywords

Mental HealthPayor AccountsB2B2CCustomer EngagementClaims Resolution

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.
Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs.
Regularly engage with clients to understand their evolving business needs and mental health goals.
Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution.
Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.
Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.
Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities.
Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion.
Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services.
Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.
Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.

Requirements

What you’ll need

1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
Experience in B2B2C mental health-related industries is highly preferred.
Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
Results-oriented with a passion for delivering value to clients and driving business growth.
Proactive, self-motivated, and able to work independently in a fast-paced environment.
Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve.

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision plans coverage
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!