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Health Coaching Program Manager
TalkspaceHealth Coaching Program Manager at Talkspace improving member experience and performance through training and optimization plans. Remote position focusing on coaching quality assurance and member engagement.
About the role
Key responsibilities & impact- Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
- Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
- Identify operational gaps and implement approved process improvements to enhance participation and experience.
- Onboard and train new coaches.
- Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
- Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
- Provide ongoing performance feedback and coaching support to health coaches as needed.
- Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
- Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
- Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
- Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.
Requirements
What you’ll need- National Board Certified Health and Wellness Coach (required)
- Strong communication and interpersonal skills
- Comfortable working independently in a remote environment
Benefits
Comp & perks- Professional development opportunities
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsfacilitation skillsbehavior change strategiesmember engagement best practices
Certifications
National Board Certified Health and Wellness Coach