Customer Support

• Serve as the frontline for Provider Support inquiries across email, chat, phone
• Work through creative solutions to effectively answer provider questions; provide guidance, troubleshoot, resolve issues and route feedback
• Meet performance expectations around productivity and quality; identify patterns and develop response templates, resource guides, and workflows
• Send proactive personalized outreaches to providers via phone, SMS, chat, and email; track and show impact
• Analyze inquiry trends and operational metrics; support and monitor reporting on provider support KPIs
• Act as liaison between providers and Product/Clinical teams to surface technical/usability issues and manage escalations
• Maintain deep knowledge of Talkspace’s provider-facing products, internal tools, and troubleshooting protocols; independently triage and escalate bugs

Provider Support Representative III

Veterinary Customer Service Representative

Branch Customer Service & Sales Representative

Customer Service Representative

Customer Service Representative – Escalations, Self-Pay

Technical Customer Service Agent