FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Support Specialist – Temporary
TalkingPointsSupport Specialist role at TalkingPoints managing complex partner issues via chat and email support. Investigating technical challenges and maintaining high-quality service during the back-to-school season.
About the role
Key responsibilities & impact- Serve as the first point of contact for complex partner issues across chat and email support channels, troubleshooting and resolving issues with accuracy, empathy, and strong written communication.
- Investigate technical and operational issues by reviewing account details, validating data, reproducing bugs, identifying patterns, and documenting findings for escalation to internal stakeholders across Product, Engineering, and Partner Success.
- Support educators, families, schools, and district administrators with varying levels of technical proficiency, adapting communication styles to meet the needs of each audience.
- Maintain high attention to detail while working with sensitive student and account-related information, including validating account access and troubleshooting communication, pairing, or SIS-related data issues.
- Identify recurring themes, product friction points, and systemic issues across support conversations to help improve the customer experience and internal operations.
- Partner closely with teammates during the fast-paced Back-to-School season by sharing knowledge, communicating proactively, and supporting team-wide operational goals.
Requirements
What you’ll need- Experience using customer support software, ticketing systems.
- Familiarity with K-12 education systems, student information systems (SIS), or school/district operations.
- Experience troubleshooting issues involving user accounts, data validation, integrations, or system inconsistencies.
- Experience supporting users with varying levels of technical proficiency, including non-technical or lower-tech-literacy audiences.
Benefits
Comp & perks- 401K match
- Flexibility to work remotely
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdata validationbug reproductionissue resolutionsystem integration
Soft Skills
empathywritten communicationattention to detailadaptabilityproactive communication