TalkingPoints

Customer Support

• Serve as the first point of contact for complex partner issues across chat and email support channels, troubleshooting and resolving issues with accuracy, empathy, and strong written communication.
• Investigate technical and operational issues by reviewing account details, validating data, reproducing bugs, identifying patterns, and documenting findings for escalation to internal stakeholders across Product, Engineering, and Partner Success.
• Support educators, families, schools, and district administrators with varying levels of technical proficiency, adapting communication styles to meet the needs of each audience.
• Maintain high attention to detail while working with sensitive student and account-related information, including validating account access and troubleshooting communication, pairing, or SIS-related data issues.
• Identify recurring themes, product friction points, and systemic issues across support conversations to help improve the customer experience and internal operations.
• Partner closely with teammates during the fast-paced Back-to-School season by sharing knowledge, communicating proactively, and supporting team-wide operational goals.

Support Specialist – Temporary

Content Creator

• Develop engaging, family-friendly math content for caregivers
• Report to Product team
• Collaborate with research teams to develop aligned activities & templates
• Create calendarized math messages for families

Support Specialist – Temporary

Math Content Developer – 2 Month Contract