Senior Manager, Patient Access Operations
Talkiatry
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Talkiatry is seeking a Senior Manager, Patient Access Operations to shape the future of our new patient experience.
- You’ll oversee intake, outreach, and new patient coordination functions, optimizing how we connect thousands of patients to care each month.
- You’ll lead the engine that helps people take their first step into care – ensuring every introduction to Talkiatry is seamless, supportive, and efficient.
- You’ll manage onshore and offshore teams, refine workflows for both inbound and outbound patient interactions.
- Success in this role means building processes that drive both conversion and care continuity – while elevating the human experience at every step of the journey.
Requirements
- 7+ years of operations management experience; experience leading front-line intake, sales, or customer service teams preferred.
- Proven success managing onshore and offshore teams at scale (100+ headcount), consistently achieving metric and budget goals.
- Strong analytical capabilities with a focus on performance and process improvement.
- Experience with ServiceNow, Genesys, or similar operational platforms preferred.
- Demonstrated success collaborating cross-functionally with Product, Technology, and Operations teams to improve system capabilities.
- Experience managing vendor relationships and ensuring alignment with performance and service standards.
- Exceptional communication, stakeholder management, and presentation skills.
- Bachelor’s degree required.
Benefits
- Excellent benefits: medical, dental, vision, effective day 1 of employment
- 401K with match
- Generous PTO plus paid holidays
- Paid parental leave and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementprocess improvementperformance metricsvendor managementcustomer serviceintake coordinationsales managementteam leadershipcross-functional collaborationbudget management
Soft skills
analytical capabilitiescommunication skillsstakeholder managementpresentation skillsteam managementsupportive leadershiporganizational skillsproblem-solvinginterpersonal skillsprocess optimization