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German Registered Nurse, Pflegefachkraft
TalentWorldGroup Plc.Remote German-licensed Registered Nurse providing telecare support for TalentWorldGroup’s international medical client. Handling clinical inquiries, treatment analysis, escalations, and patient calls after paid training.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and clinical support, leveraging a Registered Nurse (RN) license to provide technical and clinical information while ensuring compliance with health and safety procedures. Proficient in analyzing treatment data and enhancing customer experience through effective communication in both German and English.
Highest-signal resume keywords
Registered Nurse (RN) LicenseCustomer Service ExperienceClinical SupportBSc Nursing DegreeBilingual Communication Skills
ATS Keywords
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Hard Skills
Treatment Data AnalysisTechnical SupportTroubleshootingDialysis Therapy KnowledgeClinical Information Provision
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingCustomer Liaison
Tools & Technologies
Windows 11Ethernet/LAN ConnectionWired USB Headset
Certifications & Qualifications
Active Registered Nurse (RN) License
Industry Keywords
TelecareCustomer Experience ImprovementHealth and Safety ProceduresContact Center Experience
About the role
Key responsibilities & impact- Resolve customer inquiries, complaints, and requests, including technical or clinical information within a defined scope of practice
- Serve as a telecare clinical contact for patients, clinical staff, and internal team members
- Support escalations from the Level 1 Technical Services team
- Follow environmental, health, safety procedures, and company policies
- Act as liaison between customers, TalentWorldGroup, and the client
- Maintain online knowledge bases, troubleshooting guides, and reference materials
- Identify opportunities to improve customer experience, equipment reliability, and treatment quality
- Complete scheduled and unscheduled outbound calls to telecare patients and clinical collaborators
- Receive inbound calls from telecare patients and clinical collaborators
- Analyze treatment data and identify clinical, user, or product-related trends
- Document interactions accurately and share relevant information with appropriate stakeholders
- Complete an 8-week paid remote training program covering technical support, systems, and treatment analysis
Requirements
What you’ll need- Currently living in Germany
- Active Registered Nurse (RN) license issued in Germany
- Nursing degree (BSc or equivalent nursing diploma)
- Excellent verbal and written communication skills in German and English
- Broadband internet connection via Ethernet/LAN, minimum 50 Mbps
- Intel Core i5 / AMD Ryzen 5 or higher
- 16 GB RAM
- 120 GB SSD
- Wired USB headset
- Windows 11 or later
- 2–4 years of customer service or contact center experience preferred but not required
- Experience with dialysis therapy advantageous but not mandatory
Benefits
Comp & perks- 8 weeks of paid remote training
- 100% remote work from home
- Competitive hourly compensation
- Long-term freelance cooperation
- Career development opportunities
- Performance-based gamification program, including bonus opportunities and paid leave hours