Customer Service Specialist, Spanish Speaker

TalentWorldGroup Plc.

Customer Service Specialist providing first-level assistance for an online travel platform. Handling inbound and outbound customer inquiries, ensuring high-quality service in a remote environment.

Posted 5/18/2026contractRemote • 🇩🇪 GermanyMid-LevelSenior💰 €11 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication

Requirements

What you’ll need

Professional-level Spanish (C2) and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure

Benefits

Comp & perks

100% Remote Work
Flexible, project-based assignments
Long-term collaboration opportunities
Career development and learning paths
Gamification program (performance-based bonuses and paid holiday hours)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecase managementcall data analysisrecord maintenancemultitaskingcomputer literacyinbound interactionsoutbound interactions

Soft Skills

clear communicationempathetic communicationprofessional communicationability to work under pressure