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Customer Service Specialist, Italian Speaker
TalentWorldGroup Plc.Customer Service Specialist providing remote customer assistance in the online travel industry. Responsible for inbound and outbound communication while maintaining record accuracy.
About the role
Key responsibilities & impact- Handle inbound and outbound customer service calls and case management
- Serve as the first point of contact for homeowners using a booking platform
- Provide timely, high-quality assistance to customers, especially during escalations
- Log, classify, and follow up on all customer interactions
- Maintain accurate records of call history and resolutions
- Analyze call data and share customer feedback
- Stay up to date with process and platform changes
- Collaborate with internal and external teams through clear, documented communication
Requirements
What you’ll need- Professional-level Italian (C2) and fluent English
- Proven customer service experience
- Ability to multitask between live calls and case handling
- Solid computer literacy and experience working online
- Experience handling both inbound and outbound interactions
- Clear, empathetic, and professional communication under pressure
- Nice to Have: Experience with Zendesk or similar ticketing platforms
- Nice to Have: Familiarity with Slack or online team collaboration tools
- Nice to Have: Background in the online travel industry
- Nice to Have: Technical support background (electronics, machinery, or industrial sectors)
- Nice to Have: Proficiency in Salesforce and standard office tools
Benefits
Comp & perks- 100% Remote Work
- Flexible, project-based assignments
- Long-term collaboration opportunities
- Career development and learning paths
- Gamification program (performance-based bonuses and paid holiday hours)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecase managementcall data analysistechnical supportcomputer literacymultitaskingticketing platformsSalesforceoffice tools
Soft Skills
clear communicationempathetic communicationprofessional communicationability to work under pressurecollaboration