HVAC Technical Support Specialist – Mini Split Focus
Almo Corporation
Technical Support, Medical Field
TalentWorldGroup Plc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide technical support and operational assistance over the phone to chronic renal patients using peritoneal dialysis cyclers
- Educate patients on troubleshooting alarms and therapy processes with a compassionate, patient-centered approach
- Serve as first point of contact for technical issues and escalate clinical concerns to nursing staff as needed
- Document all customer interactions accurately and in a timely manner
- Analyze call data and share customer feedback to improve service quality
- Collaborate with internal teams via clear, documented communication
- Coordinate device exchanges when necessary
- Maintain and improve troubleshooting trees and reference materials
- Adhere to environmental, health, safety, and departmental policies
- Proactively seek enhancements to improve customer experience and equipment reliability
Requirements
- Fluent English
- Associates degree or equivalent experience
- 2-4 years of related experience in a call center or customer contact environment
- Previous experience with dialysis therapy patients is a plus
- Proven technical troubleshooting skills and ability to remain calm under pressure
- Excellent verbal and written communication skills
- Strong multitasking skills: handling multiple live calls and cases simultaneously
- Solid computer literacy, with experience in online platforms and tools
- Experience with inbound and outbound customer interactions
- Ability to exercise independent judgment and maintain confidentiality
- Experience with Zendesk, Salesforce, Slack, or similar platforms is desirable
- Background in technical support (electronics, machinery, or industrial sectors) is a plus
- Familiarity with online team collaboration tools preferred
- Mandatory Technical Requirements: Stable wired broadband with minimum 50 Mb/s; Processor: Intel Core i5 or minimum 1.8 GHz (64-bit preferred); RAM: 16 GB (minimum 8GB); Storage: 120 GB SSD (minimum 10GB free); Screen resolution: 1920x1080 preferred; Wired USB headset; Operating System: Windows 11
