TalentWerx

Site Reliability Engineer, Customer Engagement

TalentWerx

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $115,190 - $146,000 per year

Job Level

SeniorLead

Tech Stack

CloudCyber SecurityJavaScriptKubernetesPythonTypeScript

About the role

  • Engage directly with customers to clearly understand their technical requirements and integrate their needs into the onboarding process.
  • Facilitate onboarding of new customers, ensuring seamless integration into an Integrated Digital Environment while achieving high customer satisfaction.
  • Develop governance, policies, and user manuals
  • Evaluate and analyze products and components to predict and address potential failures
  • Review product designs to ensure reliability and dependability
  • Recommend product design changes or alterations to achieve required reliability levels
  • Monitor production system diagnostics and maintenance records to predict and prevent downtime
  • Document findings, including results of root cause analysis, and implement necessary changes to maintain product reliability
  • Work with engineering and development teams to design and implement reliability improvements
  • Determine maintenance requirements and schedules for products
  • Review reliability programs and provide evaluations for decision-making
  • Conduct Continuous Integration/Continuous Delivery (CI/CD) pipeline testing and optimization to ensure robust software delivery
  • Develop and manage container orchestration platforms such as Kubernetes (K8s) to enhance system scalability and reliability
  • Ensure 100% of planned hours are worked and recorded
  • Identify and forward to your leadership any opportunities that could lead to growth within your work area
  • Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
  • Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
  • Within your program, build productive and positive professional relationships with clients
  • Performs other related duties as assigned

Requirements

  • Active TS/SCI
  • Bachelor’s degree (or equivalent experience) with 8–10 years of experience, or a Master’s degree with 6–8years of experience, or 12+ years of experience without a degree
  • A minimum of 8 years of specialized experience is required.
  • Proficiency in one or more programming languages such as JavaScript or Python
  • Has one of the following certifications; CompTIA Cloud+, CompTIA Security+, GICSP, SSCP, or GSEC
  • Experience with system administration installing and managing enterprise applications
  • Familiarity with CI/CD pipeline technologies and DevOps practices
  • Strong analytical, problem-solving, and technical documentation skills
  • Excellent communication skills to collaborate effectively with cross-functional teams
  • Strong experience using quantitative measure (e.g. metrics collection) and visualization (e.g. charts and graphs) to inform system readiness
  • Familiarity with cybersecurity best practices and software security protocols
  • Experience in system integration and ensuring software scalability
  • Experience providing technical support to operational strategies aligned within your program
  • Strong ability to analyze system performance, develop implementation requirements, and ensure compliance with verification standards
  • Experience in government and defense-related systems engineering