DevOps Engineer

• Engage directly with customers to clearly understand their technical requirements and integrate their needs into the onboarding process.
• Facilitate onboarding of new customers, ensuring seamless integration into an Integrated Digital Environment while achieving high customer satisfaction.
• Develop governance, policies, and user manuals
• Evaluate and analyze products and components to predict and address potential failures
• Review product designs to ensure reliability and dependability
• Recommend product design changes or alterations to achieve required reliability levels
• Monitor production system diagnostics and maintenance records to predict and prevent downtime
• Document findings, including results of root cause analysis, and implement necessary changes to maintain product reliability
• Work with engineering and development teams to design and implement reliability improvements
• Determine maintenance requirements and schedules for products
• Review reliability programs and provide evaluations for decision-making
• Conduct Continuous Integration/Continuous Delivery (CI/CD) pipeline testing and optimization to ensure robust software delivery
• Develop and manage container orchestration platforms such as Kubernetes (K8s) to enhance system scalability and reliability
• Ensure 100% of planned hours are worked and recorded
• Identify and forward to your leadership any opportunities that could lead to growth within your work area
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
• Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
• Within your program, build productive and positive professional relationships with clients
• Performs other related duties as assigned

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