Senior Partner Solutions Engineer
Cloudflare
AWSAzureDNSFirewallsGoogle Cloud Platform
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSFirewallsGoogle Cloud Platform
About the role
- Troubleshoot, configure, and maintain SD-WAN infrastructure and services
- Monitor network performance, identify bottlenecks, and implement enhancements
- Provide advanced troubleshooting and problem resolution for SD-WAN environments
- Lead network projects, including firmware, patches, vulnerabilities, and documentation
- Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies
- Perform root cause analysis for complex network problems and develop permanent solutions
- Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance
- Provide essential support to voice and data customers, ensuring prompt and effective service delivery
- Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources
- Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes
- Document all support activities accurately within the ticketing system
- Assisted in coordinating remote field engineer dispatches and provided support during on-site visits
- Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs
- Support change requests and assist in troubleshooting customer configurations
- Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities
- Conduct regular security audits and participate in security incident response activities
Requirements
- Excellent English Communication skills (Written and verbal)
- Extensive experience with SD-WAN technologies and solutions
- Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs
- Ability to work on rotating shifts and on-call rotations
- Minimum of 5 years of experience in a network operations center or similar environment
- Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
- Experience of shift work
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Experience with cloud services (AWS, Azure, GCP) and networking capabilities
- CCNP certification or equivalent level of knowledge and experience (preferred)
- Additional certifications such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA (advantageous)
- Bachelor's degree in computer science, Information Technology, or a related field or experience (preferred)
- Experience supporting carrier-level data services such as fiber optic and electrical circuits (preferred)
- Experience supporting carrier-level voice service such as trunking and hosted phone services (preferred)
- Experience supporting routers, switches, and phone platforms (preferred)
- Experience supporting Sonus Session Border Controller (preferred)
- Experience supporting Netsapiens Hosted Platform or similar platforms (preferred)
- Experience with call routing (preferred)
- Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark
- Ability to effectively prioritize workload
- Resourceful, innovative, and creative
- Ability to work extra hours as needed
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