Network Operations

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services.
• Monitor network performance, identify bottlenecks, and implement enhancements.
• Provide advanced troubleshooting and problem resolution for SD-WAN environments.
• Lead network projects, including firmware, patches, vulnerabilities, and documentation.
• Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies.
• Perform root cause analysis for complex network problems and develop permanent solutions.
• Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance.
• Provide essential support to voice and data customers, ensuring prompt and effective service delivery.
• Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources.
• Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes.
• Document all support activities accurately within the ticketing system.
• Assist in coordinating remote field engineer dispatches and provided support during on-site visits.
• Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs.
• Support change requests and assist in troubleshooting customer configurations.
• Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities.
• Conduct regular security audits and participate in security incident response activities.

Tier 2 Network Operations Center (NOC) Engineer – SD-WAN Engineer

Network Operations Manager

NOC Engineer

Junior Network Operations Engineer

Program Manager – Network Operations

Task Order Project Manager – Network Operations