Customer Success Manager – Enterprise

talentpluto

Customer Success Manager establishing enterprise customer success for an AI sales software company. Owning retention, adoption, outcomes, and foundational processes as the first post-sales hire.

Posted 8/5/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise customer success, focusing on retention, adoption, and outcomes for customers. Proven ability to establish processes and best practices in a startup environment.

Highest-signal resume keywords

Enterprise Customer Success ExperienceStartup Environment ExperienceCustomer Retention StrategiesProcess Definition and Best PracticesIndividual Contributor Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

LikeablePersonableEasy to Work With

Industry Keywords

Customer SuccessHigh-Growth StartupPost-SalesCustomer AdoptionCustomer Outcomes

About the role

Key responsibilities & impact

Own enterprise customer success as the first post-sales hire
Set the standard and build the foundation for the customer success function
Drive retention, adoption, and strong outcomes for enterprise customers
Operate as an individual contributor with a team built around you over time
Help define processes and best practices from the ground up

Requirements

What you’ll need

2-5 years of customer success experience at a high-growth, well-respected startup
Enterprise customer success experience specifically from a startup environment
Track record as one of the earliest customer success hires at a previous company
Likeable, personable, and easy to work with
Comfortable working in-office 5 days per week
Must relocate to San Francisco by August

Benefits

Comp & perks

$110K-$130K base compensation
$120K-$145K OTE (mostly base)
Equity