Customer Success Manager

talentpluto

Customer Success Manager responsible for retention and expansion strategies in the AI home-services sector. Collaborating with teams to drive customer success for enterprise accounts in a hybrid work model.

Posted 8/3/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on retention and revenue growth through upselling and cross-selling strategies. Proven ability to build processes and functions from the ground up while collaborating with cross-functional teams to achieve strong customer outcomes.

Highest-signal resume keywords

Customer Success ManagementNet Revenue Retention (NRR)Expansion Revenue StrategiesProcess DevelopmentField-Service Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRevenue GrowthUpsellingCross-SellingProcess Creation

Soft Skills

Commercial InstinctsCollaborationBuilder Mentality

Industry Keywords

Home ServicesTradesField-Service ManagementEarly-Stage Startup Experience

About the role

Key responsibilities & impact

Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
Build the customer success function and playbook from the ground up
Drive expansion revenue through upsell and cross-sell
Partner with sales, product, and leadership to deliver strong customer outcomes
Travel to customers as needed (approximately 25% of the time)

Requirements

What you’ll need

2-4 years in customer success, account management, or another revenue-oriented role
Strong commercial instincts with a focus on expansion and NRR
Builder mentality with experience creating processes from scratch
Comfortable with approximately 25% travel
Background in home services, trades, or field-service management, or early-stage startup experience, is a plus

Benefits

Comp & perks

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Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
Build the customer success function and playbook from the ground up
Drive expansion revenue through upsell and cross-sell
Partner with sales, product, and leadership to deliver strong customer outcomes
Travel to customers as needed (approximately 25% of the time) 🎯 Requirements
2-4 years in customer success, account management, or another revenue-oriented role
Strong commercial instincts with a focus on expansion and NRR
Builder mentality with experience creating processes from scratch
Comfortable with approximately 25% travel
Background in home services, trades, or field-service management, or early-stage startup experience, is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🕒 3 days ago MillTech 51 - 200 💼 Consulting 📦 Logistics 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager at MillTech leading US operations for advanced FX Hedging and Cash Investment solutions. Building long-term relationships and guiding clients from engagement to ongoing support. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 3 days ago FLOWX.AI 11 - 50 🤖 Artificial Intelligence 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager overseeing client relationships and driving platform adoption for mission-critical AI applications. Managing implementation projects and enhancing client value in regulated industries. 🏢🏡 New York City – Hybrid 💰 $35M Series A on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Advisor Success Manager 🕒 4 days ago Savvy Wealth 51 - 200 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings Advisor Success Manager focusing on customer satisfaction and retention for financial advisors. Collaborating with cross-functional teams to enhance advisor engagement on Savvy’s platform. 🏢🏡 New York City – Hybrid 💵 $128k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager, Mid-Market 🕒 4 days ago Swarmia 51 - 200 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager onboarding and supporting mid-market clients at Swarmia, a B2B SaaS company improving developer productivity for startups and mid-market companies. 🏢🏡 New York City – Hybrid 💵 $125k - $155k / year 💰 $11.5M Series A - Swarmia on 2025-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Specialist 🕒 4 days ago Too Lost 11 - 50 ☁️ SaaS 📱 Media 🤝 B2B Website LinkedIn All Job Openings Customer Success Specialist delivering exceptional customer experiences while influencing product improvements at Too Lost. Shape the future of the platform through mentorship and collaboration. 🏢🏡 New York City – Hybrid 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs