Customer Experience Manager

talentpluto

Customer Experience Manager leading and managing support specialists for fast-growing FinTech. Focused on performance metrics, service quality, and team coaching.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer support teams, focusing on performance metrics, service quality, and process improvement to effectively support a growing customer base in the payroll industry.

Highest-signal resume keywords

Team ManagementPerformance MetricsCustomer Support OperationsCoaching and DevelopmentPayroll Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingEscalation Handling

Industry Keywords

Payroll IndustryHR-TechCustomer SupportService QualityTeam Operations

About the role

Key responsibilities & impact

Manage and oversee a team of customer support specialists
Own performance metrics, response rates, and overall service quality
Coach and develop the team as the support function scales
Handle escalations as needed
Build and refine the processes that support a rapidly growing customer base

Requirements

What you’ll need

At least 2 years of experience managing or leading a team
Payroll industry experience
Background as an individual contributor before moving into management
Strong grasp of support performance metrics and team operations
Bonus: experience from a comparable payroll or HR-tech company

Benefits

Comp & perks

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SaaS TalentPluto is a private scouting network that connects top sales professionals with exclusive job opportunities at high-growth tech startups in NYC. By creating one profile, candidates gain access to hundreds of tailored roles without the hassle of resumes or generic job boards. It acts as a personal headhunter, offering prioritized interview access and facilitating confidential job matches, allowing both actively seeking and currently employed professionals to explore new career options. Customer Experience Manager 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and oversee a team of customer support specialists
Own performance metrics, response rates, and overall service quality
Coach and develop the team as the support function scales
Handle escalations as needed
Build and refine the processes that support a rapidly growing customer base 🎯 Requirements
At least 2 years of experience managing or leading a team
Payroll industry experience
Background as an individual contributor before moving into management
Strong grasp of support performance metrics and team operations
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