Customer Experience Manager

talentpluto

Customer Experience Manager leading a team of support specialists for a fast-growing payroll software company. Focus on team performance, quality, and metrics as the support function scales.

Posted 6/29/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage and oversee a team of customer support specialists
Own performance metrics, response rates, and overall service quality
Coach and develop the team as the support function scales
Handle escalations as needed
Build and refine the processes that support a rapidly growing customer base

Requirements

What you’ll need

At least 2 years of experience managing or leading a team
Payroll industry experience
Background as an individual contributor before moving into management
Strong grasp of support performance metrics and team operations
Bonus: experience from a comparable payroll or HR-tech company

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account talentpluto Website LinkedIn All Job Openings 1 - 10 employees Founded 2024 🤝 B2B 🎯 Recruiter ☁️ SaaS B2B
Recruitment
SaaS TalentPluto is a private scouting network that connects top sales professionals with exclusive job opportunities at high-growth tech startups in NYC. By creating one profile, candidates gain access to hundreds of tailored roles without the hassle of resumes or generic job boards. It acts as a personal headhunter, offering prioritized interview access and facilitating confidential job matches, allowing both actively seeking and currently employed professionals to explore new career options. Customer Experience Manager 🔥 1 hour ago 🏢🏡 New York City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and oversee a team of customer support specialists
Own performance metrics, response rates, and overall service quality
Coach and develop the team as the support function scales
Handle escalations as needed
Build and refine the processes that support a rapidly growing customer base 🎯 Requirements
At least 2 years of experience managing or leading a team
Payroll industry experience
Background as an individual contributor before moving into management
Strong grasp of support performance metrics and team operations
Bonus: experience from a comparable payroll or HR-tech company Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Customer Experience 🕒 5 days ago Pilot 51 - 200 📡 Telecommunications 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Manager overseeing customer experience teams at Pilot, a connectivity company based in New York City. Focused on operational efficiency and customer satisfaction with a data-driven approach. 🏢🏡 New York City – Hybrid 💵 $115k - $140k / year 💰 $17M Series B - Pilot on 2017-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Clinical Support Specialist 🕒 June 21 VideaHealth 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Clinical Support Specialist at Videa managing customer validations and driving product adoption for AI in dental care. Collaborating with sales, product, and customer success teams to enhance clinician care. 🏢🏡 New York City – Hybrid 💵 $80k - $110k / year 💰 $20M Series A on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Care – Platform Adoption Specialist 🕒 June 19 Deepki 201 - 500 🏠 Real Estate ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Care (Platform Adoption Specialist) at Deepki managing US client platform adoption and support. Delivering training and resolving technical issues in a hybrid work model. 🏢🏡 New York City – Hybrid 💵 $75k - $90k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Member Support Specialist 🕒 June 16 Fay 11 - 50 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Member Support Specialist at Fay providing support to members on billing, insurance, and platform navigation. Ensuring accessibility and quality care while identifying patterns for system improvements. 🏢🏡 New York City – Hybrid 💵 $85k - $100k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Experience Associate 🕒 June 9 Nourish 51 - 200 📡 Telecommunications 🧘 Wellness ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Experience Associate providing support at Nourish's digital health clinic. Delivering customer service across phone, email, and chat for health improvement solutions. 🏢🏡 New York City – Hybrid 💰 $8M Seed Round on 2023-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingEscalation Handling