Talent Director

Talentful

Talent Director responsible for leading and growing Enterprise client accounts at Talentful. Ensuring client success through strategic oversight, delivery excellence, and team leadership in a hybrid work setup.

Posted 5/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $165,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a high-performing team of consultants across your client portfolio, ensuring delivery excellence and on-target performance.
Own client success — measured by project outcomes, satisfaction scores (NPS and CSAT), and renewals.
Act as a strategic hiring advisor to your clients, adding value beyond filling roles through insights, benchmarking, and proactive problem-solving.
Build strong internal and external relationships, including regular collaboration with Sales, Marketing, and your vertical VP.
Deliver key client touchpoints including QBRs, monthly insights reports, and advisory sessions.
Conduct and oversee Talent Audits, market mapping, and hiring roadmap planning.
Contribute to Talentful’s growth by identifying expansion opportunities within your accounts.

Requirements

What you’ll need

Proven people leader — you’re able to motivate, support, and drive performance in multi-level, multidisciplinary teams of 10+ people.
Service mindset — you have experience working in a staffing firm, RPO or consultancy
Delivery excellence mindset — you ensure teams meet hiring goals, uphold quality standards, and drive client experience.
Commercially savvy — you understand how to grow Enterprise accounts, retain clients, and contribute to revenue growth through renewals and expansions. You’re experienced in producing highly compelling RFPs.
Strategic thinker — you bring hiring insights and market intelligence that influence client roadmaps and C-level decisions.
Exceptional client partner — you build trust at all levels, from managers to executives.
Influential communicator — you’re comfortable leading QBRs, running advisory sessions, and handling complex stakeholder dynamics.
Analytical and detail-oriented — you use data (NPS, CSAT, performance metrics) to drive decisions and actions.
Confident facilitator and presenter — you’re comfortable running audits, workshops, and trainings for external stakeholders.
Credible subject matter expert — you stay current with talent trends, benchmarks, and best practices.
Brand ambassador — you represent Talentful’s ethos, voice, and consultative style in every interaction.

Benefits

Comp & perks

Learning & development
Flexible working
Healthcare options
Wellness allowance contributions
Global co-working
Enhanced parental leave
Retirement plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project outcomessatisfaction scoresNPSCSATTalent Auditsmarket mappinghiring roadmap planningRFPsperformance metrics

Soft Skills

people leaderservice mindsetdelivery excellence mindsetcommercially savvystrategic thinkerexceptional client partnerinfluential communicatoranalyticaldetail-orientedconfident facilitator