Director of People & Agent Operations

Talentful

. People Operations . Culture strategy — building and sustaining a high-performance environment across two geographies . Compensation architecture — pay bands, equity, benchmarking, total rewards philosophy . Retenti

Posted 5/7/2026full-timeAustin • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

People Operations
Culture strategy — building and sustaining a high-performance environment across two geographies
Compensation architecture — pay bands, equity, benchmarking, total rewards philosophy
Retention & internal mobility — making Talentful the place people stay and grow, not just start
Learning & development — skills frameworks, career paths, manager development
Employee experience — from onboarding to offboarding, every touchpoint designed intentionally
Agent Operations
Identify where AI agents should replace manual People processes (and where they shouldn't)
Design and deploy agent-powered workflows: onboarding automation, sentiment analysis, people analytics, knowledge management
Build the playbook for how humans and agents collaborate inside the People function
Set the standard for AI-native people operations that the rest of the industry will follow

Requirements

What you’ll need

8+ years in People/HR leadership, with at least 3 in a professional services or agency environment
Proven track record building people systems from scratch or transforming existing ones
Experience with compensation design, L&D programs, and culture strategy at scale (200+ employees)
Strong analytical skills — comfortable with data, dashboards, and making evidence-based decisions
Genuine interest in AI, automation, and operational technology (you don't need to be technical, but you need to be curious and unafraid)
Experience managing across multiple geographies preferred

Benefits

Comp & perks

Learning & development
Flexible working
Healthcare options
Wellness allowance contributions
Global co-working
Enhanced parental leave
Retirement plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compensation designlearning and development programspeople analyticsonboarding automationsentiment analysisknowledge managementdata analysisevidence-based decision makingculture strategyemployee retention strategies

Soft Skills

leadershipanalytical skillscuriositycollaborationstrategic thinkingcommunicationorganizational skillsproblem-solvingadaptabilityinterpersonal skills