FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
Talent SamCustomer Service Representative providing support, resolving inquiries via phone, email, and chat. Require problem-solving skills and ability to manage multiple tasks in a fast-paced environment.
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, live chat, or other communication channels
- Provide accurate information regarding products, services, company policies, and processes
- Resolve customer concerns and complaints in a timely and professional manner
- Process orders, returns, refunds, or account updates as needed
- Escalate complex issues to the appropriate departments when necessary
- Maintain detailed and accurate records of customer interactions in CRM systems
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
- Collaborate with internal teams to improve customer experience and service quality
- Identify customer needs and recommend appropriate products or services when applicable
- Collect customer feedback and help identify opportunities for process improvements
Requirements
What you’ll need- Previous experience in Customer Service, Call Center, or Client Support roles preferred
- Excellent verbal and written communication skills
- Strong active listening and interpersonal abilities
- Customer-focused mindset with strong problem-solving skills
- Ability to manage multiple tasks and work efficiently under pressure
- Experience using CRM systems and customer support software is a plus
- Strong organizational and time-management skills
- Ability to remain professional and empathetic in challenging situations
- Basic computer proficiency, including Microsoft Office or Google Workspace
- Ability to work independently and collaboratively within a team environment
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall centerclient supportCRM systemscustomer support softwareMicrosoft OfficeGoogle Workspace
Soft Skills
verbal communicationwritten communicationactive listeninginterpersonal skillsproblem-solvingorganizational skillstime-managementprofessionalismempathycollaboration