Sales Support, Supply Chain Administrator
Talent Sam
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
JuniorMid-Level
About the role
- Evaluate all incoming orders against system information, ensuring orders are in line with agreed terms and customers’ requirements
- Processing customer orders accurately and timely with high volumes at certain times of the year
- Taking ownership of assigned sales orders and following through until completion and problem solving as needed.
- Dealing with internal and external queries relating to customers’ orders
- Raising all necessary documentation related to the customer requirements/orders ie new line forms etc.
- Conduct weekly stock reconciliations to ensure accurate inventory management
- Serve as the main point of contact with our third-party logistics (3PL) provider
- Manage and coordinate with Amazon Vendor Central platform
- Investigate and resolve credit claims in a timely manner
- Collaborate with cross-functional teams to meet sales and service objectives.
- Work closely with Regional Sales Team and all other internal departments and stakeholders
- Upselling and offering customers alternative products
- Finding ways to streamline the department functions and offer customers a 5 star experience.
Requirements
- Minimum 2 years sales support experience in an FMCG environment
- Experience in dealing with 3PL
- Familiarity with Amazon Vendor Central
- Strong analytical skills for conducting stock reconciliations and data management
- Medium to Advanced user of Microsoft Office suite with advance skills in ExcelExel (V Lookups)
- Ability to multitask and work in a fast-paced environment
- Experience in sales order processing and credit claim investigation preferred
- Numerate and accurate with exceptional attention to detail
- Fluent in spoken and written English
- Understanding of end-to-end supply chain
Benefits
- Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supply all major premium retailers in the UK and export around the world to over 35 countries.
- They are passionate about creating beautiful products with wonderful ingredients.
- The collections are stocked in renowned retailers across the UK as well as independent boutiques and speciality rand online retailers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales order processingstock reconciliationdata managementcredit claim investigationMicrosoft OfficeExcelV Lookupsinventory managementmultitaskingsupply chain management
Soft skills
analytical skillsattention to detailproblem solvingcommunicationcollaborationcustomer serviceownershiptime managementadaptabilityupselling