Administration

• Proactively contact tenants in arrears, using effective communication methods
• Identify the root cause of arrears and take tailored action
• Handle tenant enquiries with accuracy, empathy, and professionalism
• Run and review daily rent arrears reports, maintaining clear records
• Maintain weekly payment plan records and follow up on broken agreements
• Keep clear case notes in the CRM system
• Initiate and progress legal actions when required

Credit Control Administrator

Desk Service Administrator

Administrator