talent's club

Call Center Representative

• Respond to customer requests via phone, WhatsApp, email, and/or ticket portal.
• Open and log tickets with complete information (customer, vehicle/equipment, date/time, problem description, evidence).
• Triage and categorize tickets (incident, request, inquiry, access, installation, equipment offline, alerts, etc.).
• Execute standardized basic procedures (N1 checklist), such as: validate data and access permissions; collect evidence (screenshots, vehicle/device details, status, last known position); perform simple guided tests (e.g., initial communication/power checks when applicable).
• Escalate to N2/Operations when the case exceeds N1 scope, ensuring the ticket is transferred with complete and clear information.
• Monitor ongoing tickets, update status, and follow up with the customer within defined SLAs.
• Support queue organization and prepare simple reports (volume by reason, pending items, recurrences).

N1 Support Analyst – Call Center

Sales Development Rep

• Build and organize lead lists for active (outbound) prospecting;
• Prospect companies interested in email marketing, WhatsApp marketing, SMS and RCS solutions;
• Qualify leads according to MailerWeb's ICP (Ideal Customer Profile);
• Execute multichannel cadence flows (email, phone, WhatsApp and LinkedIn);
• Make first contact with leads in a consultative manner;
• Schedule meetings for the sales team;
• Update and maintain the CRM;
• Monitor metrics and performance indicators;
• Support continuous improvement of sales strategies;

N1 Support Analyst – Call Center

Mid-level SDR