Customer Success Specialist – Food Science

Talent Hackers

Customer Success Specialist managing client inquiries and overseeing laboratory testing projects in food science. Providing comprehensive support and recommendations throughout the customer journey.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales and account management, effectively managing customer relationships and projects from inquiry to completion. Proficient in utilizing CRM systems and invoicing software to enhance customer interactions and streamline processes.

Highest-signal resume keywords

Consultative Inside SalesAccount ManagementHubSpot CRMQuickBooksProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Pipeline ManagementLaboratory Testing RecommendationsProposal PreparationTechnical Services TranslationCustomer Relationship Management

Soft Skills

Excellent Communication SkillsAttention to DetailStrong OrganizationHigh Sense of UrgencyCuriosity

Tools & Technologies

HubSpotQuickBooksMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Teams

Industry Keywords

Customer SuccessConsultative DiscoveryBilling ResolutionRemote Team CollaborationLaboratory Services

About the role

Key responsibilities & impact

Respond promptly and professionally to inbound web and phone inquiries, serving as a knowledgeable first point of contact.
Use consultative discovery to understand the customer’s product, business goals, timing, questions, and underlying reasons for seeking testing or labeling support.
Recommend appropriate laboratory testing, labeling, and related services within established company guidelines, involving technical team members when specialized expertise is needed.
Prepare, present, and follow up on quotes or proposals; answer questions; address concerns; and guide qualified opportunities toward a clear decision.
Maintain ownership of the customer relationship after the sale, providing continuity from initial inquiry through project completion and future work.
Oversee laboratory testing projects from start to finish, including submission forms, sample instructions, confirmation of sample arrival, expected delivery dates, status updates, and final report delivery.
Monitor the support inbox and ensure inquiries and reports are handled accurately and on time.
Follow up on invoices generated through QuickBooks and help resolve routine billing questions.
Recognize opportunities for additional services or future projects based on the customer’s goals, and make relevant recommendations without compromising trust.
Document customer conversations, project progress, notes, tasks, next steps, and follow-up dates in HubSpot so the team has a complete and current record.

Requirements

What you’ll need

5+ years of experience in consultative inside sales, business development, account management, customer success, or a closely related customer-facing role.
Demonstrated ability to manage a sales pipeline and multiple active customer projects with strong organization, follow-through, and attention to detail.
Excellent (C-Level) written and verbal English communication skills, including a professional and approachable phone presence.
Comfort learning technical services and translating complex information into clear, practical guidance for customers.
Experience with HubSpot or a similar CRM, and QuickBooks or comparable invoicing software.
Strong working knowledge of Microsoft Outlook, Excel, Word, and Teams.
A high sense of urgency, sound judgment, curiosity, and the ability to work effectively in a remote team environment.
Ability to work full-time MST or PST hours.

Benefits

Comp & perks

Flexible work arrangements