Customer Success Manager

Talent Hackers

Customer Success Manager responsible for managing client relationships and project success in a fast-paced digital marketing agency. Focused on driving client satisfaction through effective communication and project management.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
Coordinate with internal teams to ensure timely delivery of projects and deliverables
Maintain accurate and detailed documentation of client communications and account activities in ClickUp
Identify opportunities for account growth and additional services
Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
Proactively address client concerns and maintain high satisfaction levels

Requirements

What you’ll need

1-3 years of experience as a CSM
Strong English communication skills (both written and verbal) are essential
Proven track record of managing multiple clients and projects simultaneously
Strong organizational and time management skills
Experience with project management tools like ClickUp (prefered)
Ability to learn quickly and adapt to new situations
Self-motivated with a proactive approach to problem-solving
Ability to work full-time EST

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsrelationship buildingorganizational skillstime management skillsproblem-solvingself-motivatedadaptability