Executive Assistant, CS Support

Talent Hackers

Executive Assistant supporting multiple executives at a fast-paced ecommerce brand. Requires strong communication and multitasking in a UK-aligned remote environment.

Posted 5/26/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

calendar managementschedulingcorrespondence preparationdocumentation creationmeeting coordinationSOP developmentcustomer inquiry handlingissue troubleshootingtime managementmultitasking

Soft Skills

verbal communicationwritten communicationorganizational skillsplanning skillsprioritizationcustomer serviceadaptabilityattention to detailproblem-solvingcollaboration

Tools & Technologies

notetakersAI toolsemail management systemscalendar softwarepresentation softwarereporting toolscommunication platformstask management toolsCRM systemsvideo conferencing tools

Industry Keywords

executive assistantadministrative rolecustomer serviceSOPsUK aligned hoursaction itemsclient communicationinbox managementtravel arrangementsmeeting minutes

About the role

Key responsibilities & impact

Monitor multiple inboxes to triage and respond to client questions and concerns
Manage a calendar including scheduling, meetings, and travel arrangements
Serve as a contact between employees, clients, and external partners
Prepare/ edit correspondence, communications, presentations, reports, and other docs
Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items
Perform other ad-hoc tasks with limited instruction as needed
Build out role-related SOPs and FAQs for faster and more accurate responses
Monitor inbox to assist customers, answer questions, and escalate issues when needed
Troubleshoot issues with account support
Handle customer inquiries with a <1 hour SLA time
Gather product knowledge to properly educate customers

Requirements

What you’ll need

3+ years experience in an EA or admin role covering multiple executives
Experience in a Customer Service related role
Exceptional verbal and written English communication skills
Experience using notetakers and AI tools to create documentation
Strong organizational and planning skills
Excellent time management skills and ability to multitask and prioritize
Ability to work full-time UK aligned hours

Benefits

Comp & perks

Casual work environment
Flexible schedule
Professional development opportunities
25 days annual leave