AI Operations Manager – Global, LATAM

Talent Hackers

AI Operations Manager working for investment firms to ensure operational efficiency and client service. Focusing on AI tools and capturing institutional knowledge while managing client onboarding processes.

Posted 5/14/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Frontline support. Be the first point of contact for client teams. Take in requests, respond, and escalate to the founder when needed.
Diagnose the problem. Most requests won't come with clear specs. Figure out what the client actually needs and what the response should look like.
Update the tooling. Once you know the right response, go into Notion, Linear, Slack, Google Workspace, Claude, Fireflies, etc., and make it real.
Turn messy material into useful artifacts. Transcripts, email threads, scattered documents, read them, find the structure, produce a summary, decision log, brief, or procedure.
Steward the knowledge base. Keep each client's institutional memory layer organized, current, and trustworthy. Catch staleness, gaps, and drift before they compound.
Monitor quality. Review AI-assisted outputs on a regular cadence. Fix wrong-voiced or thin output and feed corrections back into the templates.
Document the system. Write the procedures and reference materials that let a client's team operate on their own.
Onboard new clients. Stand up tooling, ingest context, build initial structures, get routines running. Each onboarding makes the next one faster.

Requirements

What you’ll need

3-5 years of experience in a client success, consulting, or project management role
Exceptional (C-level) verbal and written English communication skills
Hands-on experience/familiarity with AI tools and workflows (Claude preferred)
Well organized with a positive attitude and problem-solving skills
Familiarity with Slack and Zoom for internal team coordination/communication
Ability to work full-time EST

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successconsultingproject managementproblem-solvingdocumentation

Soft Skills

verbal communicationwritten communicationorganizationpositive attitude