Talent 360 ME

Product Manager

• Define and execute the overall product vision, strategy, and roadmap.
• Lead and mentor a team of Product Owners, fostering a high-performing product organization.
• Drive product discovery through customer research, market analysis, and data-driven insights.
• Prioritize product initiatives based on business value, customer impact, and strategic objectives.
• Partner with Engineering and Design to deliver high-quality products on time.
• Define and monitor product KPIs, including customer adoption, engagement, retention, and revenue growth.
• Own customer communication related to product direction, roadmap, and feedback.
• Develop and execute go-to-market strategies to support product growth across Egypt and the GCC.

Head of Product

AI Engineer

• Are you passionate about building AI-powered solutions that transform the **Architecture, Engineering & Construction (AEC)** industry?
• If you're excited about applying AI to solve real-world engineering challenges and want to be part of a team shaping the future of digital construction, we'd love to hear from you.

Junior AI Engineer

Social Media Manager

• Respond promptly and professionally to customer inquiries received through social media platforms and messaging channels.
• Handle customer inquiries related to products, sizing, availability, orders, deliveries, exchanges, and returns.
• Resolve customer complaints and escalate complex cases to the appropriate departments when needed.
• Follow up with customers to ensure timely issue resolution and a positive customer experience.
• Monitor comments, reviews, and direct messages while maintaining the brand's tone of voice.
• Coordinate with the warehouse, operations, and e-commerce teams regarding order updates and customer requests.
• Record customer interactions and maintain accurate documentation of inquiries and resolutions.
• Identify recurring customer concerns and provide feedback to support service and operational improvements.
• Support promotional campaigns, product launches, and seasonal sales by responding to customer inquiries.
• Achieve customer service quality standards and response time targets.

Social Media Moderator

Infrastructure Engineer

• Design, implement, maintain, and optimize enterprise IT infrastructure.
• Manage physical and virtual server environments across multiple locations.
• Administer Windows and Linux servers, ensuring high availability, performance, and scalability.
• Perform capacity planning, resource allocation, system upgrades, migrations, and server lifecycle management.
• Administer Active Directory, including Domain Controllers, DNS, DHCP, Group Policy (GPO), and Organizational Units (OUs).
• Manage user provisioning, permissions, authentication, and access control.
• Implement identity and access management best practices.
• Deploy, manage, and troubleshoot VMware environments.
• Manage virtual machines, storage, snapshots, and resource allocation.
• Optimize virtualization performance and support high-availability and disaster recovery environments.
• Administer Windows Server roles and services.
• Manage Linux systems using command-line tools and shell scripting.
• Configure services, file systems, permissions, scheduled tasks, and troubleshoot OS, hardware, and application issues.
• Monitor and troubleshoot LAN/WAN connectivity and network performance.
• Support firewall, VPN, switch, and router configurations.
• Manage endpoint protection, patching, vulnerability remediation, and infrastructure security.
• Ensure data protection, backup integrity, and compliance with IT security policies.
• Manage backup and recovery solutions for critical systems.
• Monitor system health, logs, alerts, and server performance.
• Develop, maintain, and test disaster recovery and business continuity plans.
• Provide Level 2 and Level 3 infrastructure support.
• Troubleshoot server, network, hardware, and software issues.
• Coordinate with vendors for procurement, maintenance, and technical support.
• Support enterprise IT operations across office and server environments.
• Maintain technical documentation, infrastructure diagrams, and SOPs.
• Prepare infrastructure reports and support IT audits.
• Ensure compliance with organizational IT standards and security policies.

Head of Product

Junior AI Engineer

Social Media Moderator

Senior IT Infrastructure – Systems Engineer