Social Media Moderator

Talent 360 ME

Social Media Moderator responsible for customer inquiries on social media for fashion retail brand. Collaborating with teams to maintain positive brand image and customer experience.

Posted 7/27/2026full-time6th of October City • 🇪🇬 EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and conflict resolution, while effectively managing multiple inquiries in a fast-paced environment. Proficient in maintaining accurate documentation and collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Customer ServiceSocial Media ModerationConflict ResolutionWritten Communication in EnglishFamiliarity with Social Media Platforms

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry HandlingOrder ManagementDocumentation MaintenanceProblem-SolvingConflict Resolution

Soft Skills

Strong Teamwork SkillsPositive AttitudeAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft OfficeGoogle WorkspaceInstagramFacebookTikTokWhatsApp Business

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Fashion IndustryRetail IndustryE-Commerce IndustryCustomer ExperiencePromotional Campaigns

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries received through social media platforms and messaging channels.
Handle customer inquiries related to products, sizing, availability, orders, deliveries, exchanges, and returns.
Resolve customer complaints and escalate complex cases to the appropriate departments when needed.
Follow up with customers to ensure timely issue resolution and a positive customer experience.
Monitor comments, reviews, and direct messages while maintaining the brand's tone of voice.
Coordinate with the warehouse, operations, and e-commerce teams regarding order updates and customer requests.
Record customer interactions and maintain accurate documentation of inquiries and resolutions.
Identify recurring customer concerns and provide feedback to support service and operational improvements.
Support promotional campaigns, product launches, and seasonal sales by responding to customer inquiries.
Achieve customer service quality standards and response time targets.

Requirements

What you’ll need

Bachelor's degree.
0–2 years of experience in customer service, social media moderation, online customer support, or a similar role.
Previous experience in the fashion, retail, or e-commerce industry is preferred.
Very good command of English (especially written) is required.
Excellent written and verbal communication skills in Arabic.
Strong customer service, problem-solving, and conflict resolution skills.
Ability to manage multiple conversations simultaneously in a fast-paced environment.
Familiarity with social media platforms such as Instagram, Facebook, TikTok, and WhatsApp Business.
Good organizational skills and attention to detail.
Proficiency in Microsoft Office and Google Workspace is an advantage.
Positive attitude, strong teamwork skills, and customer-first mindset.

Benefits

Comp & perks

Medical Insurance
Hybrid Working Model
Flexible Working Hours