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Salary
💰 CA$165,000 - CA$190,000 per year
Job Level
About the role
- Drive AMS business growth through proactive pipeline development, project‑to‑AMS conversions, and strategic prospecting.
- Act as the commercial owner of the AMS service portfolio (service definition, pricing, and positioning).
- Lead daily AMS operations with a high degree of autonomy, overseeing ticket dispatch, backlog management, SLO compliance, and escalation handling.
- Ensure seamless project‑to‑AMS transitions and enforce operational standards across the delivery team.
- Build and maintain trusted executive‑level client relationships with a focus on retention, renewals, and long‑term value creation.
- Manage governance activities, including operational reviews, strategic updates, and sensitive client escalations (audits, SAP CIC interactions, etc.).
- Directly lead the AMS Functional Team Lead and Customer Care Manager, ensuring clear expectations, talent development, and succession planning.
- Foster a culture of accountability, service excellence, collaboration, and continuous improvement.
Requirements
- 10+ years of SAP AMS or SAP delivery experience, including leadership responsibilities in support operations or managed services.
- Strong understanding of SAP support models, ITIL practices, SAP Partner operations, and PCOE requirements.
- Proven experience in business development or acquisition of managed services clients (beyond simple renewals or account management).
- Demonstrated success managing AMS financials, tooling strategies, escalations, and governance processes.
- Track record of operating autonomously, making informed decisions, and driving transformational initiatives with an entrepreneurial mindset.
- Bachelor’s degree in IT, Business, or a related field (advanced degree is an asset).
- Good oral and written communication skills, in French and English, to communicate with clients located across North America.
Benefits
- Professional development
- Profit sharing
- Health & well-being insurance on your first day
- RPDP, Deferred Profit-Sharing Regime
- Flexible work in hybrid mode
- Allowance for public transit and cell phone
- Generous employer participation to your RRSP.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP AMSSAP deliveryITIL practicesbusiness developmentmanaged servicesfinancial managementgovernance processesproject managementticket dispatchbacklog management
Soft Skills
leadershipcommunicationclient relationship managementaccountabilitycollaborationcontinuous improvementautonomystrategic thinkingtalent developmententrepreneurial mindset