CRM & System Administrator
Take Command
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Maintain and optimize HubSpot Marketing, Sales, and Service Hubs
- Build and refine workflows, automation, sequences, and lead routing
- Create and manage custom properties, pipelines, dashboards, and reports
- Conduct regular data audits to ensure accuracy, cleanliness, and governance
- Configure and maintain tickets, pipelines, SLAs, and customer feedback surveys
- Partner with client-facing and back-office teams to streamline ticketing processes and improve response workflows
- Build automation that enhances customer experience—ticket routing, escalation rules, satisfaction surveys, and follow-up sequences
- Support campaign execution by building emails, landing pages, forms, and segmented lists
- Collaborate with Marketing, Sales, and the Delivery Ops teams to translate business needs into scalable solutions
- Train internal teams on HubSpot features, processes, and best practices
- Manage integrations between HubSpot and other business systems
- Troubleshoot technical issues, identify root causes, and implement long-term fixes
- Work with internal teams and external vendors on system enhancements and API based integrations
- Build dashboards and reports that provide visibility into funnel performance, customer lifecycle, and service operations
- Track KPIs across marketing, sales, and service to support data driven decision-making
- Recommend improvements to processes, automation, and data structure based on insights.
Requirements
- 3–5 years of hands-on CRM administration experience, with deep HubSpot expertise in a B2B environment
- Deep expertise in HubSpot workflows, automation, lifecycle stages, and lead/ticket management
- Experience supporting Customer Success or Support teams using Service Hub
- Strong command of CRM data structures, segmentation, and reporting
- Experience managing integrations between CRM platforms and third-party business systems, including tools like Intercom and Jira
- Comfort working with custom-coded elements including troubleshooting scripts, custom workflows, or API-based logic
- A systems thinker who can translate ambiguous business needs into clean, scalable solutions
- Excellent communication skills and the ability to simplify complex processes.
Benefits
- A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
- Unlimited personal vacation in addition to regular company holidays.
- 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
- We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
- Competitive parental leave for new parents.
- Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
- ClassPass corporate membership with access to over 73,000 fitness and wellness options.
- Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM administrationHubSpotworkflowsautomationdata structuresreportingticket managementAPI-based logiccustom workflowsdata audits
Soft Skills
communicationsystems thinkingproblem-solvingcollaborationtrainingprocess improvementdata-driven decision-makingcustomer experience enhancementsimplifying complex processesstakeholder engagement