Process Improvement Analyst
Acumen Fiscal Agent
Operations Training Manager
Tailwind Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Design and execute the overarching operations training strategy.
- Develop and maintain standardized training programs for onboarding, role-specific, new systems and tools, process changes, and ongoing development.
- Ensure training content is compliant, consistent, and aligned with company policies and industry standards.
- Facilitate virtual and in-person training sessions across topics which could include leasing, facilities, policy and procedure, resident experience, and company systems.
- Evaluate training effectiveness through assessments, feedback, and performance metrics; iterate and improve accordingly.
- Coordinate training logistics for acquisitions, webinars, and new initiatives.
- Collaborate with department leaders to ensure team-specific training needs are addressed and aligned with broader goals and identify training needs and skill gaps.
- Evaluate Tailwind's operational process and procedures and provide feedback.
- Coordinate and provide recurrent training to operational team members.
- Lead the build out of learning paths and training tracks for different positions.
- Responsible for oversight, auditing, and management of the learning and compliance management system.
- Oversee the creation and maintenance of training materials, job aides, e-learning modules, and documentation, ensuring that they are current, accurate, and effective.
- Support managers with tools and strategies to coach team members for continuous improvement.
- Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization, or the industry.
- Assist with the planning of operational training summits and workshops.
Requirements
- Bachelor’s degree in Business, Human Resources, Education, or a related field.
- Three or more years of experience in training and development, instructional design, or a related position.
- Two or more years of supervisory or managerial experience is preferred.
- Proven experience building and maintaining an engaging training program.
- Relevant industry experience in property management or student housing is preferred.
