National Operations Specialist
Tailwind Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 $70,000 - $85,000 per year
Job Level
JuniorMid-Level
About the role
- Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
- Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager.
- Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager.
- Ensure properties meet financial and operational obligations while acting as Property Manager.
- Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties.
- Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
- Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy.
- Assist with annual unit turnover and help execute move-in/move-out procedures.
- Solicit feedback from team members regarding issues and determine a suitable resolution plan.
- Monitor delinquency and determine proper course of action to minimize outstanding debt.
- Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance.
- Assist with new property on-boarding and lead site staff in successful execution operational procedures.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Real Estate, or similar field is preferred and/or two or more years of experience in property management, student housing experience is highly preferred.
- Experience with property management software, Entrata preferred.
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
- Demonstrate a high level of integrity and professionalism.
- Be a self-motivated individual and excel at working in a team environment.
- Skilled in facility management, budgeting, analytical review of financials, and business administration.
- Strong leadership abilities with a background managing diverse teams.
- Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners.
- Adaptability to challenging and changing circumstances.
- Understanding of the standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Benefits
- Medical, Dental, & Vision Insurance for employees and their families
- 17 Days of PTO in your first full year + 9 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementfacility managementbudgetinganalytical review of financialsmarket researchmove-in proceduresmove-out proceduresoperational proceduresstrategic marketing plantraining implementation
Soft skills
customer serviceleadershipteamworkintegrityprofessionalismadaptabilityproblem-solvingcommunicationrelationship buildingself-motivation